Tag Archive: this is broken

Debit or Credit?

Here is a picture from a gas station down the road.

It asks debit or credit, but nowhere does it tell me which button is for debit and which is for credit!

I found, through experimentation, that the debit card button is the 2nd square up from the bottom on the left side, but this is a little ridiculous!

I understand if you have a bug in your software that can only be evoked after an uncommon chain of events is executed, but allowing something like this to happen during the standard sequence of events is nothing short of an extreme case of “That’s not my job” (or really bad use-testing)!

It’s Still Broken…

Some more observations from the master, himself!

It’s really quite sad how I just eat this stuff up…

Two water bottles. One fail, one win.

Can you guess which one is which?

While the two water bottles seem quite similar (except the fact that the grey Ironman water bottle holds more water), the Ironman water bottle is indeed the fail, and I knew it was a horribly designed water bottle before I even bought it! (…please don’t ask why I still bought it…it was the best one they had at the time…)

How did I know that this water bottle was so poorly designed before I even picked it up? Because the water bottle came with two extra straws.

This was a clear message to me that the straws were going to wear out. Before I had even bought the water bottle I was thinking about how the straws were going to have to be thrown out in the future. …and what do I do when I run out of straws?!?!

The problem is the way that the straw attaches to the lid:

The straw is shoved over a “hose barb” of sorts. What this means is that, in time, the straw becomes extended and will no longer fit snugly over the barb (so it just falls off into the bottle). You can even see from the picture that the straw is cracked.

So, how do we fix this problem?

For this, we turn to Eddie Bauer (or whoever they pay to design and manufacture this bottle for them).

The Eddie Bauer bottle holds its straw quite differently. The straw press fits (gently) into the lid. It still holds just as securely (if not better, since the straw doesn’t crack), and it can take many, many more insertions.

Tip of the Hat to Eddie Bauer (…or, again, props to whoever designs and manufactures this bottle for them).

Again, my one qualm…

The Eddie Bauer logo is chipping off because of repeated cycles in the dishwasher and some heavy use. If anything is going to wear, make sure it is not your logo! Now, when I look at “Eddie Bauer” it looks sloppy and chipped up and makes the brand seem cheaper. Take care in applying your logo so it will last (unless you’re really not proud of your product, that is)!!!

That’s right. We can prevent as many as 15,000 house fires from occurring every single year, and I just can’t get myself to believe that the solution can be too difficult to devote our time and energy into it.

So, what causes all of these fires which devastate family after family every year?

Dryer lint.

It’s not hard to have a fire because of dryer lint. All you have to do is wash a bunch of towels and forget to clean the lint trap.

Realistically, it is one of the easiest ways to burn your house down.

How is this still ok? How have we not fixed this yet?

I think the real problem here is that we’ve learned to accept the status quo and not expect anything better.

Let’s face it, if the dryer was invented today, it would either have a system that would dump the lint itself, or it would have lights, bells, and whistles to make sure that we didn’t go two loads without emptying the lint trap!!!

We need to be careful to not let the legacy problems/safety issues/usability issues of yesterday exist in today’s products! It’s the easy way out (“It’s always been that way”), but it’s not the right way to do business.

…and put a dang lock-out on that dryer so you can’t start it twice in a row without emptying the lint trap or a pressure transducer so the dryer will shut itself off if there is too much pressure before the filter!

Lowes Fail

A Yale research team did a study on monkeys & the concept of money and found, among other things (and please pardon my oversimplification) that the vast majority of the monkeys tested preferred to knowingly get less with a 50% chance of getting extra as a bonus than getting more with a 50% chance of  getting that extra taken away.

Even though 50% of the time the monkeys ended up with the same amount, the monkeys preferred a potential bonus instead of a potential loss (and this, of course, is a real-life example of the concept of loss aversion).

This brings me to my picture of the day:


Come on, Lowes!!! What are numbers 3 and 6 of your “Customer Service Comes First” sign?!?!? (And why don’t you have the decency to give your Spanish-speaking customers the respect of using a tape color that matches the background color of their portion of your sign?!?!)

This has to be #1 in the “how to lose (or at least greatly dissatisfy) customers” handbook!

A better move on Lowes’ part would be to take the sign down temporarily and get it printed without numbers 3 and 6, but don’t make such a public display about how there are services that you are not willing to do for your customers!

… Disappointing.